Privacy Policy

Urban Sattu (hereinafter referred to as “we”, “our”, “us” or “Urban Cereals”) welcomes you to our website and values the trust you place in us. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

1. Information We Collect

When you visit or use our website, we may collect the following information:

Personal details such as your name, email address, phone number, shipping and billing address
Order and transaction details
Communication details when you contact us through forms, email, WhatsApp, or customer support
Technical information such as IP address, browser type, device information, and website usage data

You may browse our website anonymously; however, certain features and services may require you to provide personal information.

2. Use of Information

The information collected by Urban Sattu is used for the following purposes:

To process and deliver your orders
To provide customer support and respond to your queries
To improve our products, services, and website experience
To send order confirmations, transactional updates, and important notifications
To inform you about offers, promotions, and updates (where permitted by law)

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

Your personal information may be shared only in the following circumstances:

With trusted service providers, delivery partners, or payment gateways solely for fulfilling your orders
With our business partners or affiliates for operational purposes
When required by law, legal process, or governmental request

All such sharing is done strictly on a need-to-know basis and in compliance with applicable laws.

4. Cookies Policy

Urban Sattu may use cookies to enhance your browsing experience. Cookies help us understand user behavior, personalize your experience, and improve website performance and functionality.

Cookies do not collect personal information or access data from your device. You may choose to disable cookies through your browser settings, though this may affect some website features.

5. Communication & Notifications

By using our website or placing an order, you consent to receive communications from us electronically, including emails, SMS / RCS messages, and WhatsApp messages.

These communications may include transactional updates, order confirmations, service-related messages, and occasional promotional content. Transactional messages may be sent even if your number is registered under DND (Do Not Disturb), as permitted by law.

6. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Urban Sattu shall not be responsible for any breach of information caused by factors beyond our reasonable control.

7. Third-Party Links

Our website may contain links to third-party websites. Urban Sattu is not responsible for the privacy practices or content of such external websites. We encourage you to review their privacy policies separately.

8. Policy Updates

Urban Sattu reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the website. Users are encouraged to review this page periodically.

9. Your Consent

By using our website and providing your personal information, you consent to the terms of this Privacy Policy and agree to its collection, use, and disclosure as described herein.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Website: www.urbancereals.com